Taxpayer Advocate Service

Taxpayer Advocate Service

National Taxpayer Advocate's 2009 Annual Report to Congress! This year's report designates the IRS's declining ability to answer telephone calls as the most serious problem facing taxpayers. Ms. Olson notes that the IRS has set a target for fiscal year (FY) 2010 of answering only 71 percent of calls from taxpayers seeking to speak with a customer service representative about account questions, down from 83 percent in FY 2007. Check out the NEW Tax Toolkit! This tool kit is easy-to-use and designed to help you! The Taxpayer Advocate Service is Your Voice at the IRS! TAS can help you if your tax problem is causing financial difficulty or hasn't been resolved through normal IRS channels. Contact Your Advocate! Information for contacting your Taxpayer Advocate Service. Low Income Taxpayer Clinics! LITCs are qualifying organizations that provide representation for free or a nominal fee to low income taxpayers involved in tax disputes with the IRS. What Is Systemic Advocacy? The Taxpayer Advocate Service not only helps individual and business taxpayers settle disputes with the IRS, but also tries to repair the larger, systemic flaws that cause trouble for taxpayers and IRS employees alike. Taxpayer Advocacy Panel (TAP)! The Taxpayer Advocacy Panel listens to taxpayers, identifies taxpayers issues and makes suggestions for improving IRS service and customer satisfaction. Evolution of the Office of the Taxpayer Advocate The Taxpayer Advocate Service has an interesting history. See how TAS has evolved! National Taxpayer Advocate Congressional Testimony! National Taxpayer Advocate Nina E. Olson testifies about Issues Affecting Financially Struggling Taxpayers. Taxpayer Advocate Service E-FOIA The Freedom of Information Act (FOIA), 5 U.S.C. § 552, provides public access to agency records unless protected from disclosure by one of the FOIA's nine exemptions or three exclusions. The FOIA applies to records created by federal agencies and does not cover records held by Congress, the courts, or state and local government agencies.